>
> Hi, Marc,
>  
> Yes, you are right, Marc--all the fixes were designed to lessen what I reported having problems with.  The techs did know, however, that this was becoming an issue and told me so.  They were very concerned, in most instances  (I'd say of the 8 or so people I spoke to at least half of those expressed a personal concern--not that they reacted, but a concern that something was wrong and emfs were becoming too strong.  One expressed to me concern due to fear of future personal reaction and loss of his job.) I was really not prepared for that outpouring of support, since I got nonecalling Toshiba tech support and a local company they outsourced to!  (Tho I was gratefully happy to receive it!)  It totally sold me on Dell products! 
>
> A couple of the techs reported surfing ES forums for info to understand how to help people with es who call in, and one asked which es/mcs supportforums I liked.  It was apparent talking to them that they had more thana casual acquaintance with the concepts of emf sensitivity.  Again, I amguessing these are not the norm of Dell techs--these were techs which Dellsent me to specifically because I said up front I needed technical supportfor emf sensitivity.  But, that says alot about Dell, too.  I asked one of the techs how he became an "es expert" for Dell and he laughed and said that there is a list each tech fills out of specialized areas they are interested in learning and he just checked that box.  I think they got perks of one kind or another depending on how many boxes they could check.  It is then up to the tech to learn about es--Dell isn't teachingcourses in this (or at least they weren't 3 years ago.)
>
> Still a very good sign, I thought,
> Diane
> --- On Wed, 4/8/09, Marc Martin <marc@...> wrote:
>
> From: Marc Martin <marc@...>
> Subject: Re: [eSens] Re: Who can shield a laptop, really, really well?
> To: eSens@yahoogroups. com
> Date: Wednesday, April 8, 2009, 4:44 PM
>
>
>
>
>
>
>
>
> > When I first called in, I talked with a techie who sent me to a hardware
> > specialist who he said specialized in this type of problem. When I got
> > the new guy I asked if he was at all familiar with my es problem and to
> > my surprise he said that he helped a number of people in the past with it
> > and that he was seeing the problem come up more frequently.
>
> I'm impressed (and somewhat surprised) that Dell has technical support
> to help with ES, although it looks like the tweaks that were suggested
> were merely to reduce hard drive activity / energy usage / wireless
> radio usage.
>
> Marc
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> [Non-text portions of this message have been removed]
>