Posted by evie15422 on
URL: https://www.es-forum.com/Who-can-shield-a-laptop-really-really-well-tp1548943p1548988.html

Hi, Marc,
 
Yes, you are right, Marc--all the fixes were designed to lessen what I reported having problems with.  The techs did know, however, that this was becoming an issue and told me so.  They were very concerned, in most instances  (I'd say of the 8 or so people I spoke to at least half of those expressed a personal concern--not that they reacted, but a concern that something was wrong and emfs were becoming too strong.  One expressed to meconcern due to fear of future personal reaction and loss of his job.)  Iwas really not prepared for that outpouring of support, since I got none calling Toshiba tech support and a local company they outsourced to!  (ThoI was gratefully happy to receive it!)  It totally sold me on Dell products! 

A couple of the techs reported surfing ES forums for info to understand howto help people with es who call in, and one asked which es/mcs support forums I liked.  It was apparent talking to them that they had more than acasual acquaintance with the concepts of emf sensitivity.  Again, I am guessing these are not the norm of Dell techs--these were techs which Dell sent me to specifically because I said up front I needed technical support for emf sensitivity.  But, that says alot about Dell, too.  I asked one of the techs how he became an "es expert" for Dell and he laughed and said that there is a list each tech fills out of specialized areas they are interested in learning and he just checked that box.  I think they got perks of one kind or another depending on how many boxes they could check.  It is then up to the tech to learn about es--Dell isn't teaching courses in this (or at least they weren't 3 years ago.)

Still a very good sign, I thought,
Diane
--- On Wed, 4/8/09, Marc Martin <[hidden email]> wrote:

From: Marc Martin <[hidden email]>
Subject: Re: [eSens] Re: Who can shield a laptop, really, really well?
To: [hidden email]
Date: Wednesday, April 8, 2009, 4:44 PM








> When I first called in, I talked with a techie who sent me to a hardware
> specialist who he said specialized in this type of problem. When I got
> the new guy I asked if he was at all familiar with my es problem and to
> my surprise he said that he helped a number of people in the past with it
> and that he was seeing the problem come up more frequently.

I'm impressed (and somewhat surprised) that Dell has technical support
to help with ES, although it looks like the tweaks that were suggested
were merely to reduce hard drive activity / energy usage / wireless
radio usage.

Marc
















     

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